What are the differences between ORO POS & Floreant POS
ORO POS uses the latest database schema that provides 3-5 times performance boost, has more features and reports. New features include receipt designer, tax and tips rules and printing item sticker. A side-by-side comparison tool is here
Can I migrate Menu items from Floreant POS to ORO POS?
Yes. ORO POS can migrate items from Floreant POS ( 1.4 build 1707).
✗ Floreant POS
✗ Floreant POS
� � ✗ Floreant POS
✘ ✘ �
Due to unsupported data types, some Database may not migrate automatically.
Can I use ORO POS in non English language
Yes. We have a translation file that you can change and make it for your own language.
Do I need to buy hardware from you?
No. Purchasing hardware from us is optional. Our system will run on any operating system that supports Java 8. You will require 1024×786 or higher resolution display, at least Dual-core Intel processor, 4GB Memory, and 64GB hard drive. Certified hardware is listed in our hardware page.
Can I use Floreant POS plugin in ORO POS or vice versa?
No. Plugins are different. Even though they have similar names they are not compatible.
How much is support fee for ORO POS.
Nothing. You do not need to pay additional support cost. 24×7 Helpdesk support is included. For any bug for issues, our support team will provide fixes and updates. Average response time for a support ticket is in our office hour is 1-3 hours and at another time is 6-12 hours. You can also receive paid support for any remote access, on-site visit or phone support.
How licenses are paid?
License price is per terminal based. They are calculated monthly but paid Annually.
What do you mean by a "terminal"?
By Terminal we mean a computer or tablet running a single operating system. When the POS software starts it will show a terminal key. A virtual operating system or multiple instances of the remote desktop protocol ( RDP) may show a separate terminal key and may require additional licenses.
How to take backup of the system
In case of Derby database copy the database folder in a safe place.
- Derby single and server DB are stored in database/derby-single and database/derby-server folders respectively.
- Postgres 9.5 users can use pg_dump command. You can also use pgadmin III tool.
- If you are using MySQL or MSSQL use backup tools provided in the database official sites.
What is the office hour of support center?
The support center is open M-F 9.30 AM – 6.00 PM and closed in USA govt. holidays.
Does ORO POS terminal license include any plugin?
ORO POS terminal license only provides a license for the POS. You have to purchase plugins’ licenses separately.
Can I transfer or copy a terminal license to a different computer?
A license is generated on the terminal key provided by the purchaser. This remains valid for the purchased duration. Once a terminal license has been activated, due to the nature of the digital product, it can not be transferred, copied, shared to any other terminal. If the purchase includes the upgrade of the software, the terminal will not ask for any further license. Also, for the sake of training or testing or backup, a user may run multiple instances of POS in the same terminal. Replacement license available only in case of physical damage to the devices and storage where a store may need to install the POS in a separate terminal, stores must provide the necessary evidence to receive replacement licenses for the remaining days.
Is ORO POS a cloud based POS system?
No. ORO POS is a non-cloud POS system, where a store can run without any internet. The store can set up a database and get full access to that.
Can I run ORO POS in Android or Ipad tablet?
Since ORO POS requires Oracle Java 8 supported operating system, you can use Windows or Linux tablets. ORO POS does not run on Android or iOS/iPad. For Android, we have a separate cloud-based POS system called “Siiopa”.
What is included with helpdesk support?
Any terminal purchase is entitled with unlimited helpdesk support. This includes
- Fixing any reported bugs.
- Question on software.
- Unlimited access to our guides and manuals.
- Free upgrades of software.
For more vist here.
How can I run online ordering system?
ORO POS provides online ordering system with Menugreat.com. Menugreat.com is a separate service from ORO POS and my require additional charge for integration. For more contact helpdesk @orocube.net
What does refresh button do?
ORO POS preloads menu and configuration data and cache in the terminal memory. When some data is changed in the back office it will turn on the refresh button. After refreshing, it reloads data from the central database.
Also if there are multiple terminals. Created modified in other terminals will turn on the refresh button.