Guides in this section
- How to activate POS & plugin licenses
- Minimum Requirements
- New Store Setup Wizard
- Floorplan Configuration
- Setting up Cloud Database for Siiopa
- Home Delivery and Pick up Using Cust Plugin
- Setting Up A Digital Weight Scale
- Retail Order Type
- Variants In ORO POS
- Store configuration
- Custom Payments in ORO POS
- Inventory On Hand Report
- Customer Loyalty Management
- Re Order Level & Shopping List
- Inventory Configuration
- ORO POS Demo Installation
- Inventory Location Set Up
- Inventory Stock Count
- Inventory: adding a new Vendor
- Inventory Purchase order
- Inventory Stock Conversion
- Inventory Transfer
- FloorPlan: adding A New Floor
- FloorPlan: adding Tables
- FloorPlan: Table Types
- Recipe / Bill of Materials ( BoM )
- Ticket Splitting in ORO POS
- New employee permissions
- Applying Modifier Group of a Menu Item to Other Menu Items
- How to make Hotel Room Reservation / Booking
- How to make Table Reservation / Booking
- Paid, Closed and Open Ticket status
- Coupons, Discounts & Reprice
- Selling Lotteries and Paying Out Winning Tickets
- Emailing Daily Sales Report
- Void & Refund in ORO POS
- Configuring Service Charge
- Payment from customer balance
- Void Item Report
- Sales Report (Non-Inventory Items)
- Sales Report (Inventory Items)
- Configuring Receipt for Different Paper sizes
- Sending Transaction Receipts Via Email
- Adding sticker printer in ORO POS
- Session summary report
- End of day summary report
- Tax-exempt report
- Understanding Token Number
- Pre-authorize & Tips Processing
- Capture Credit Card Transactions
- Seat based order
- Showing details of menu items while adding to customers order
- Understanding Gross Receivable, Receipt Differential and Tips Differential
- Understanding ticket number and token number
- PAX S300 Configuration
- Configuring Cash Drawer
- Adding Pizza in ORO POS
- Migration from Floreant POS to ORO POS
- Migrating from Aldelo POS
- Getting ready for Live system
- Configuring Receipt Printer
- Configuring Kitchen Printer
- Printing barcode labels for products
- Modifier price rules
- Hiding server summary button in user view
- Showing tickets on right side in the order view
- Price List
- Changing users password
- Penny Rounding For Canada
- Adding default service charge
- Generating & Activating Gift Card
- Bar Tab
- Making drinks/beverage mandatory in an order type
- Hide MISC button in order
- Configuring IDTECH SecuRED MSR payment device
- Different types of Units in ORO POS
- User type permission
- Combo Items
- Menu page designer
- Menu Group vs Category
- Setting Up Multi-Currency System
- Edit employee clock-in or clock-out time
- Setting up master terminal
- Terminal wise Order Type
- Taxing To-Go Food
- Tax Settings
- Send vs Hold vs Done
- Setting up meal courses.
- How to setup Caller ID device in Cust Plugin
- Visual Receipt Design
- Kitchen Display (KDS) Configuration
- Multiple roles and user permissions.
- Customer Monitor
- Kitchen Item Sticker
- Database setup for Multiple Terminals
- Product and Items in ORO POS
- How to setup your Menu
- Importing Items from Spreadsheet
- Store sessions, opening and closing store
- Translate UI in OROPOS
- Recommended Hardware
Releted Guides
Understanding Tips Payout
Managing tips are very important for the restaurant business. Before closing the store session, a store needs to pay tips to the owner.
Tips ownership
In a regular scenario usually, the servers in the tables are the owner of the tips. However, there are often multiple servers in a table. In such case server who created the ticket will own all the tips. If the server leaves the station and manager transfers her tickets to another server, the new server will be receiving the tips. In fast food shops, the store can also allow the cashier to receive tips. For home delivery system if a driver is assigned to a ticket, he can also receive tips. Priorities of tips owner are set in the store configuration as follows
Back office–> Admin–> Store configuration –> Tips
- Set tips received by when there is a driver.
- Set tips received by when there is no driver.
- Press ok to save the configuration and restart the POS.
Recording tips
There are 3 different types of tips based on how they are recorded in the POS.
- Charged Tips: Guests pays tips using Card. The store pays tips from the cash drawer.
- Cash Tips: Tips are immediately paid from cash.
- Declare Tips: Often guests leave tips in the table. Server declares the tips before clock out.
Charged Tips
When a customer pays tips using their credit card counts as a credit tip. A server can easily check this amount in their staff bank status. Credit tips add in servers staff bank status as charged tips.
Adding tips in a ticket and taking card payment
- Click on “Gratuity” to add any amount of tips.
- Added tips.
- Take the credit card payment.
Detail information of server wise tips is found as follow.
Clock in button –> Staff bank status
Cash Tips
Like credit tips, customers can pay tips using their cash. Cash tips add to the staff bank status as cash tips.
Adding cash tips in a ticket
- Click on “Gratuity” to add any amount of tips.
- Added tips.
- Take the cash payment.
Declare Tips
The server needs to declare tips that are paid to her directly. They must be recorded in the same session.
Clock in button–> Declare tips–> Add
- Click on Declare tips.
- Add tips.
- Previously declared tips.
- Done.
Tips Payout
Before closing the staff bank a server can encash or payout their own tips as cash. They can also payout their credit tips as cash. By clicking on encash from staff bank status they can pay the amount of their tips.
Clock in button–> Staff bank status –> Encash–> Pay
- Encashing Tips.
- Select the server. (Select Automatically)
- Select User ID. (Select Automatically)
- Pay.
- Enter the due amount.
- Click on ok to pay the amount.
In the payout screen if you click on “Details”, you will see the details of the tips collected by the same server.
Disclaimer: The information and media included on this website are not legal documents. Whilst we make every attempt to ensure the accuracy and reliability of the information contained in the documents stored, served and accessed on this site, this information should not be relied upon as a substitute for formal advice from our company. Features described in this document are subject to change without any notice.