
Guides in this section
- Dejavoo Z6 , Z9 , Z11 Configuration
- How can I add barcode in customer receipts?
- How to migrate derby single ( embedded ) to derby server
- Receipts Cutting Off - price not printing properly
- What is Drawer Accountable and Cash To Deposit in Cash Drawer Report?
- How to activate POS & plugin licenses
- Minimum Requirements
- New Store Setup Wizard
- Floorplan Configuration
- Setting up Cloud Database for Siiopa
- Home Delivery and Pick up Using Cust Plugin
- Setting Up A Digital Weight Scale
- Retail Order Type - How to setup Retail Stores
- Variants In ORO POS
- Store configuration
- Custom Payments in ORO POS
- Inventory On Hand Report
- Customer Loyalty Management
- Re Order Level & Shopping List
- Inventory Configuration
- ORO POS Demo Installation
- Inventory Location Set Up
- Inventory Stock Count
- Inventory: adding a new Vendor
- Inventory Purchase order
- Inventory Stock Conversion
- Inventory Transfer
- FloorPlan: adding A New Floor
- FloorPlan: adding Tables
- FloorPlan: Table Types
- Recipe / Bill of Materials ( BoM )
- Ticket Splitting in ORO POS
- New employee permissions
- Applying Modifier Group of a Menu Item to Other Menu Items
- How to make Hotel Room Reservation / Booking
- How to make Table Reservation / Booking
- Paid, Closed and Open Ticket status
- Coupons, Discounts & Reprice
- Selling Lotteries and Paying Out Winning Tickets
- Emailing Daily Sales Report
- Configuring Service Charge
- Payment from customer balance
- Void Item Report
- Sales Report (Non-Inventory Items)
- Sales Report (Inventory Items)
- Configuring Receipt for Different Paper sizes
- Sending Transaction Receipts Via Email
- Adding sticker printer in ORO POS
- Session summary report
- End of day summary report
- Tax-exempt report
- Understanding Token Number
- Pre-authorize & Tips Processing
- Capture Credit Card Transactions
- Seat based order
- Showing details of menu items while adding to customers order
- Understanding Gross Receivable, Receipt Differential and Tips Differential
- Understanding ticket number and token number
- PAX S300 Configuration
- Configuring Cash Drawer
- Adding Pizza in ORO POS
- Understanding Tips Payout
- Migration from Floreant POS to ORO POS
- Migrating from Aldelo POS
- Getting ready for Live system
- Configuring Receipt Printer
- Configuring Kitchen Printer
- Printing barcode labels for products
- Modifier price rules
- Hiding server summary button in user view
- Showing tickets on right side in the order view
- Price List
- Changing users password
- Penny Rounding For Canada
- Adding default service charge
- Generating & Activating Gift Card
- Bar Tab
- Making drinks/beverage mandatory in an order type
- Hide MISC button in order
- Configuring IDTECH SecuRED MSR payment device
- Different types of Units in ORO POS
- User type permission
- Combo Items
- Menu page designer
- Menu Group vs Category
- Setting Up Multi-Currency System
- Edit employee clock-in or clock-out time
- Setting up master terminal
- Terminal wise Order Type
- Taxing To-Go Food
- Tax Settings
- Send vs Hold vs Done
- Setting up meal courses.
- How to setup Caller ID device in Cust Plugin
- Visual Receipt Design
- Kitchen Display (KDS) Configuration
- Multiple roles and user permissions.
- Customer Monitor
- Kitchen Item Sticker
- Database setup for Multiple Terminals
- Product and Items in ORO POS
- How to setup your Menu
- Importing Items from Spreadsheet
- Store sessions, opening and closing store
- Translate UI in OROPOS
- Recommended Hardware
Releted Guides
Void & Refund in ORO POS
There are different types of void functionalities in ORO POS.
- To void an item.
- To void a transaction.
- To void a ticket.
?When an item is voided, the total ticket amount changes and the customer should get a refund for the item price. On the other hand, if a transaction is voided the total price of the ticket does not change. In this case, the voided amount becomes due and the customer can pay again. Voiding a ticket is applicable only to the unpaid tickets. However, in some situations, a store can void all transactions and then void the ticket.
Void an Item
This is also known as “Deleting Item” from a ticket. To void an item
- Go to orders from the main page
- Select closed ticket and edit.
- Select the payment status. find the ticket in closed order tab.
- Choose order type.
- Choose the ticket.
- Press edit.
In edit screen, follow the steps
- Select the menu item.
- Press the delete button.
- Add a reason by tapping on “+” sign.
- If you don’t wanna write a reason, you can use the default reason “Item Wasted”.
- Can choose the reason from the drop-down list. If added previously.
- Select the item quantity. If there was 2 item of the same kind needs to be voided, choose to write 2.
- Press ok.
- Finally pressing due, go to order-taking-screen.
Now in Settle screen follow the steps
- Press refund to give the money back to the customer if any.
- Select the payment type you want to process refund with. Credit card refunds are only available if a customer paid with a card.
- If a customer uses cash to pay this ticket before, it will show both cash and gift card options.
- Press Done.
? After pressing refund, it may ask for the privileged password. Permission can be changed from the back office–>admin–>user type.
Void a Transaction
Sometimes there could be a scenario like, when a customer pays money in a card but wants to pay fully in cash or vice versa, the transaction needs to be voided first and then retake the payment again.
To do this, after following the 1st picture,
- Press that “X” button to delete the transaction.
- Press yes.
After voiding this transaction, take the payment again in any other payment type.
? Please note in the Retail environment, Void and Return are often used in the same way. If a T-Shirt is ordered and then customer returned it, its same as voiding sale for 1 T-Shirt.
Void a Ticket
To void a ticket fully, One need to
- Void all transaction
- Void the ticket.
Pressing (1) will Void the ticket completely.
? Please Note, only authorized user can perform the void operation. After pressing void, it will ask for the privileged password. Permission can be changed from the back office–>admin–>user type.
Void in reports
The store may need to see a list of Void operations to track any suspicious incidents. They are two main reports where voids can be tracked.
- Void Item report
- Void & waste amount in Drawer / Store Report.
To check void item report, just go to back office–>reports–> void items
- Reports.
- Void item report.
- Select the date and time range.
- Search.
To check the void waste amount go to store status from clock in users and follow the instructions.
- Store Status.
- Select the terminal.
- Click on status to check the report.
Now in this void report, it will show the total voided or wasted.
? Voiding Items sent to kitchen ( yellow marked) should be Wastage.
Disclaimer: The information and media included on this website are not legal documents. Whilst we make every attempt to ensure the accuracy and reliability of the information contained in the documents stored, served and accessed on this site, this information should not be relied upon as a substitute for formal advice from our company. Features described in this document are subject to change without any notice.