Software Support Terms and Conditions – ORO POS – Point of Sale

Software Support Terms and Conditions

Support bundled with the sale of ORO POS is also known as helpdesk service and this document will be considered as support contract between end-user and OROCUBE LLC.  OROCUBE LLC reserves the right to alter this agreement at any time, for any reason, without notice. Our support only the online ticketing system. Remote access/phone support may require additional costs starting from $99/hr. 

 

During the time of support period

  • OROCUBE will fix any bugs or errors free of cost. The user must send screenshots, videos, and steps to regenerate the bugs/errors.  
  • OROCUBE will provide end-user unlimited access to Knowledge-base in ORO POS Guide.
  • End-user can create a Help-desk ticket on orocube.zendesk.com for any question or bug. 
  • Assist menu programming with a spreadsheet(google spreadsheet or excel) supplied by the end-user. 
  • End-user can request 3 Remote access support to each not exceeding 1.5 hours in 30days of purchase of the products. 
  • For any question on product features, OROCUBE rep will demonstrate the feature in an online hosted demo pos computer.

End-user responsibilities 

  • After purchase, end-user should communicate or request all support tickets from the email used during the purchase.
  • End-user will ensure some qualified technicians to install and maintain the operating systems, drivers, databases or any third-party tools. 
  • End-user will provide remote access by installing  Zoom/Splashtop.
  • End-user must provide facilities to access the remote terminal as needed. 
  • The support representative will “try to assist” but not responsible for any network configuration, TCP-IP, DNS, SMTP, web service, etc.
  • OROCUBE may not install any database other than included in the Apache Derby database. 
  • Firewall, Tunneling, VPN or proxy configuration is out of the scope of support 
  • End-user will provide an error log and database copy if needed.

Software Copy policy

Unless you have been granted prior, written consent from OROCUBE LLC., you may not:

  • Reproduce, distribute, or transfer the Software, or portions thereof, to any third party.
  • Sell, rent, lease, assign or sublet the Software or portions thereof.
  • Grant rights to any other person.
  • Use the Software in violation of any U.S. or international law or regulation.