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Understanding Gross Receivable, Receipt Differential and Tips Differential

Gross Receivable

ORO POS store session summary report shows gross receivable. Gross receivable is the amount when a ticket is opened but has not yet paid before throughout the session, the ticket will stay open and the amount will be shown as a gross receivable. Moreover, if a ticket is partially paid the gross receivable amount will not change unless a ticket is fully paid. 

For instance, a $10 ticket has opened where the customer made a partial payment of $5 and will make the payment later. Now, if an admin/manager closes the store, and check their store session summary report from back-office–> explorer store session history–> search the latest report’s summary 

 

 

Here in the ticket the gross receivable is $10. Even if there is a cash receipt in this ticket, the gross receivable is still showing the full amount of the open ticket. 

 

 

Receipt Differential 

In ORO POS when tickets left open and fully or partially unpaid, you will see receipt differential amount in-store session summary report. 

For instance, a $10 ticket has opened where the customer made a partial payment of $5 and will make the payment later. Now, if an admin/manager closes the store, and check their store session summary report from back-office–> explorer store session history–> search the latest report’s summary 

 

Here, the receipt differential is $5. The customer made a $5 payment in the $10 ticket. The customer has $5 due which is showing as a receipt differential here. If the customer didn’t make any payment on this ticket, the report would show a $10 receipt differential.

 

 

 Tips Differential 

In ORO POS when customers pay tips, it adds in the store sessions summary report as charged tips. IThis tips should be paid to the employees every day before closing the store. In this way, the tips differential will always show $0 and the tips paid will show the amount of tip paid to the employees before closing the store. But, in rare cases, if you forget to pay the tips to the employees and close the store, you will see tips differential amount. This tips differential amount is the unpaid tips to the employees. 

 

 

Here the person who closes the store did not pay the tips to the employees, and thats why the tips differential is showing the total amount of the charged tips. If they paid tips partially, the differential amount would show the unpaid tip amount left.